Privacy Policy

Effective Date: September 2, 2025
Company: Team Mentation, PLLC

1. Introduction

Team Mentation, PLLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services—including A2P (Application-to-Person) messaging.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, date of birth, address, phone number, email, insurance information.

Health Information: Medical history, medications, treatment records (protected under HIPAA).

Communication Data: SMS/MMS messages, call logs, and emails related to scheduling, billing, or care.

Technical Information: Device and browser data when you use our website or telehealth platform.

3. How We Use Your Information

We use your information to:

Provide psychiatric and mental health services.

Schedule and confirm appointments.

Send billing and insurance communications.

Deliver A2P text messages (e.g., reminders, updates, notifications).

Comply with legal, regulatory, and insurance requirements.

4. A2P Messaging Privacy

When you opt in to receive text messages from Team Mentation, PLLC:

Purpose: Messages may include appointment reminders, prescription updates, billing notices, or service-related alerts.

Opt-Out: You can reply STOP to any message to opt out. Reply HELP for assistance.

Data Handling: Your phone number will only be used for authorized communications. We do not sell, rent, or share your number with third parties for marketing.

Carrier Disclaimer: Message and data rates may apply. Delivery of messages is subject to your carrier’s network.

5. Disclosure of Information

We may share your information only in the following circumstances:

With your treatment team or authorized representatives (with your consent).

With insurance providers for billing and coverage purposes.

With regulatory authorities if required by law (e.g., HIPAA, court orders).

With service providers that help us deliver secure communications (e.g., SMS gateways), bound by confidentiality agreements.

6. Data Security

We implement technical, administrative, and physical safeguards to protect your information, including:

HIPAA-compliant electronic health records.

Encrypted messaging platforms where applicable.

Access controls limiting who can view your data.

7. Your Rights

You have the right to:

Access and request copies of your health records.

Request corrections to inaccurate information.

Withdraw consent for communications at any time.

File a complaint if you believe your privacy rights have been violated.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, with the “Effective Date” updated accordingly.

9. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us:

Team Mentation, PLLC
11708 Nickelsville Hwy
Nickelsville, VA 24271
Phone: (276) 248-1880
Fax: (276) 258-0616